DERMASPA

Terms and Conditions

We advise all clients to read through the clinic terms and conditions before making a booking.

These are put in place to safeguard the Dermaspa clinic and to ensure the best standard of service is offered to each of our clients. When booking an appointment you are agreeing to the Dermaspa clinic terms and conditions stated below.

CANCELLATION POLICY

We remind clients that in order to change or cancel an appointment, details of such must be passed to us at least 24 hours prior to your appointment [NOTICE PERIOD]. Cancellation of appointments must be made via the phone; we do not accept any cancellations via email or text.

MISSED APPOINTMENTS

All missed or cancelled appointments (which do not adhere to the notice period) will lose any deposit paid or incur a set £10 charge to their account. All account debts must be paid on your next visit to the Dermaspa clinic before further appointments can take place. This charge has been put in place to give the Dermaspa clinic the opportunity to accommodate other clients needing appointments at busy periods.

MULTIPLE APPOINTMENTS

All multiple treatments lasting over an hour at peak times may require a compulsory £15 deposit at the time of booking to confirm your appointment whether via phone or in person. The deposit will be deducted from your final bill at the time of your appointment. Please note, this deposit is non-refundable should your appointment not be cancelled in line with our notice period.

DEPOSITS

A 50% deposit will be charged to secure any permanent makeup procedures.

ARRIVAL TIME

We ask that all clients arrive 10 minutes prior to their appointment.

CONSENT/CONSULTATION FORMS

A number of our treatments require you to fill out a consent form prior to the procedure. This will be filed for future reference and treated with the utmost confidence in line with the DPA 1998.

NOISE LEVELS

We ask all of our clients to keep noise to a minimum during your visit and insist that all mobiles are switched to ‘silent’ for the consideration of other clients receiving relaxing treatments nearby.

CONSENT/CONSULTATION FORMS

For insurance reasons and the comfort of other clients, we have a strict policy at the Dermaspa clinic. We cannot accept any responsibility for a child’s welfare so for the safety of staff, the clinic, and the child we ask our clients not to bring young children onto the premises (below the age of 13 years).

TARIFF

We reserve the right to amend, modify and alter the tariff for individual treatments and packages without prior notice to our clients.

THERAPIST REQUEST

We always endeavour to book client appointments with the Therapist of choice, however we cannot guarantee this. We will do our upmost to notify the client prior to their appointment should any changes occur or should their requested Therapist become unavailable. Despite this, our Notice Period must always be observed should you wish to change or cancel your appointment for any reason.