Clinic Terms & Conditions

Clinic Terms and Conditions

We advise all clients to read through the clinic terms and conditions before making a booking. These are put in place to safeguard the Dermaspa clinic and to ensure the best standard of service is offered to each of our clients. When booking an appointment you are agreeing to all the Dermaspa clinic terms and conditions stated below.

CANCELLATION POLICY:

Cancellation Policy

Dermaspa requires 48 hours’ notice to reschedule or cancel all appointments. This is due to a high number of no-shows and clients failing to notify Dermaspa with sufficient notice. All appointment slots in our clinic are in high demand.

Cancellation Policy – Beauty Treatments

A deposit of £15 is required for all beauty treatments to secure your appointment. This deposit will be non-refundable if less than 48 hours’ notice is given to cancel or reschedule your appointment. This also applies to no-shows.

Cancellation Policy – Skin Treatments

A deposit of £50 is required for all skin treatments to secure your appointment. This deposit will be non-refundable if less than 48 hours’ notice is given to cancel or reschedule your appointment. This also applies to no-shows.

Cancellation Policy – Pre-paid Packages

If less than 48 hours’ notice is given to cancel or reschedule a treatment within a package, Dermaspa will regrettably have to deduct a treatment from your package. This also applies to no-shows.

Cancellation Policy – Consultations

We take a deposit of £25 for all of our consultations, this deposit can be redeemed against a treatment or product. Should you need to cancel or reschedule we kindly ask that you call us 48 hours before your appointment. Failure to give the full notice will result in the deposit being taken by the clinic. This allows us to manage our diaries and offer the appointment time to another patient.

Refunds

All treatments are optional and, when agreeing to treatments, clients accept responsibility for choosing those treatments, are responsible for understanding any side effects, and agree to adhere to the aftercare instructions. Dermaspa ensures that all necessary measures are taken to provide treatments to clients in a safe, high quality manner. This involves performing consultations with clients, keeping up to date with training and using high quality equipment, to name a few. Refunds will not be provided for adverse reactions where treatments have been provided in good faith. If a client fails to follow aftercare instructions and this affects the outcome of the treatment, a refund will not be provided.

GIFT VOUCHERS TERMS AND CONDITIONS

  • Dermaspa Gift Voucher cannot be redeemed online. However, they can be redeemed for products and services in store
  • Clients are asked to protect Gift Voucher and treat as if cash, if lost, anyone can redeem the value. Lost, stolen or damaged cards cannot be replaced.
  • The Dermaspa Gift Voucher cannot be redeemed for cash or refunded.
  • The Dermaspa Gift Voucher is valid for the period of time indicated on the card itself. The standard redemption period is 6 months from date of issue.
  • Promotional Offers sold via Gift Vouchers will follow these terms and conditions but on occasions may not be valid with all therapists.
  • The responsibility of using the Gift Voucher prior to expiry lies with the recipient of the Gift Voucher. No pre-expiry reminder will be sent from Dermaspa. The remaining balance after the expiry date will be cancelled.
  • The Dermaspa Gift Voucher is not a cheque guarantee, credit or charge card and cannot be topped up.
  • When you use The Dermaspa Gift Voucher, the amount of your purchase will be deducted from the balance on the voucher. Change will not be given.
  • Dermaspa reserves the right to amend the terms and conditions of the Gift Vouchers from time to time where we consider it reasonable and necessary to do so. The current conditions will be available at all times at www.dermaspa.co.uk. This does not affect your legal rights.
  • All refunds of goods or services purchased with The Dermaspa Gift Voucher will be made in accordance with Dermaspa’s Refund Policy. This does not affect your statutory rights.

Due to Covid-19 all expiry dates on any outstanding gift vouchers will be extended for a further 6 months

COURSE PACKAGES

All treatments purchased as a pre-paid package must be paid for in full, and not in part payment, in advance of the first treatment. All treatment packages must be taken within 18 months of the date of purchase; any treatments left untaken after 18 months will be forfeited.

Courses are non-refundable and non-part refundable. Treatment packages are only refundable for medical reasons or extreme circumstances where your course cannot be resumed. Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you.

All pre-paid treatment packages impacted by COVID-19, including Government lockdown, will be extended by the period of time impacted. Please note that Dermaspa will not refund any difference in monies due to circumstances beyond our control.

LASER COURSE POLICY

Laser courses are sold in discounted packages of 6 treatments. Please note, a package of 6 treatments does not always equate to a full course, some clients may require more than one package. The number of packages required varies from client to client and an initial assessment will be carried out during the consultation. The number of packages required cannot accurately be given before treatments start as we will not know at this stage how you will respond to the laser due to any underlying physiological conditions. These variables are out of our control. All treatments are optional, and when agreeing to treatments, clients accept responsibility for choosing to proceed and are aware that a further package may be required based on how they respond to the treatment.

Clients requiring body laser treatments will need to break up their laser appointments rather than having full body on one given day. This is because the treatment is very labour intensive and due to health and safety we need to limit the level of laser energy exposed to one client and therapist for this amount of time. The longest laser session that can be provided is 2 hours 45 minutes (e.g. a combination of full leg, hollywood, underarms and upper lip).

Clients are to be aware that Soprano Laser treatment is a hair reduction treatment and not a hair removal treatment.

ARRIVAL TIME

We ask that all clients arrive 15 minutes prior to their appointment. Lateness can result in your appointment being re scheduled

CONSENT/CONSULTATION FORMS

A number of our treatments require you to fill out a consent form prior to the procedure. These forms will be sent where possible via email to you prior to your appointment. This will be filed for future reference and treated with the utmost confidence in line with the DPA 1998.

NOISE LEVELS

We ask all of our clients to keep noise to a minimum during your visit and insist that all mobiles are switched to ‘silent’ for the consideration of other clients receiving relaxing treatments nearby. You maybe asked to take any calls downstairs when seated in the upstairs waiting area

TARIFF

We reserve the right to amend, modify and alter the tariff for individual treatments and packages without prior notice to our clients. Some treatments will incur an additional a charge when carried out by Nilam

THERAPIST REQUEST

All staff are trained to offer high quality treatments of a similar standard. We cannot guarantee you will get your therapist of choice but we can guarantee that all therapists will be able to provide the same high quality treatment for you.

CHILDREN

For insurance reasons and the comfort of other clients, we have a strict “No children” policy at the clinic. We cannot accept any responsibility for a child’s welfare so for the safety of us, the clinic and the child we ask our clients not

OFFERS AND PROMOTIONS:

from time to time we offer discounted treatments and/or retail through in-salon, on line and other traditional media formats. These are subject to terms and conditions, which are usually, but not limited to, time, date, availability and quota restrictions.

  • We reserve the right to withdraw such offers at any time.

APPOINTMENT CONFIRMATION:

An automated appointment text will be sent to the mobile contact number stored on our client records 48 hours prior to booking. It is the responsibility of the client to inform us of any change in contact details when possible, Dermaspa takes no responsibility for unreceived appointment texts and urges all clients to add any appointments to

their own personal diaries as back up at all times. A PDF directions link is stated on the text which we highly recommend all new clients to use to find the clinic

RIGHT TO REFUSE ENTRY OR TREATMENT

Dermaspa reserves the right to refuse entry to anyone who behaves in an aggressive manner, displays gross misconduct towards staff and other customers and exhibits threatening behaviour. Such behaviours infringe upon our rights as we are providing a service on private property. We also have the right to refuse to carry out any treatment if we feel the treatment is not suitable for the client and we feel we cannot get the best result for the client.

OMNI FINANCE

We give our clients the option to use 0% finance in order to fund treatments and courses we offer in agreement with OMNI FINANCE. Any issues and queries on Finance packages agreed must be taken up with the finance company themselves – see contact information below –

Belvedere House
Basing View,
Basingstoke
RG21 4HG
TEL: 0333 240 8317