Shipping policy

Shipping Policy

Orders placed before 12pm (noon) UK time, Monday to Friday, will be dispatched the same working day for next working day delivery wherever possible, subject to postage and courier availability.

Orders placed after 12pm, at weekends or on UK bank holidays will be dispatched on the next working day.

Delivery options Next working day – [e.g. Royal Mail Tracked 24] We will attempt next working day delivery when ordered before 12pm, subject to postage availability.

Standard – [e.g. Royal Mail Tracked 48] 2–3 working days after dispatch. Delivery costs are calculated and shown at checkout before you pay. Working days are Monday to Friday, excluding UK bank holidays.

Where we deliver We currently deliver to [the United Kingdom only]. Deliveries to the Scottish Highlands, islands, Northern Ireland and the Channel Islands may take [1–2] extra working days. We do not currently ship outside the UK.

Tracking your order We email you a tracking link as soon as your order has been dispatched. If you have not received it, please check your junk folder or contact us. Delays and lost parcels Delivery times are estimates, not guarantees.

 If your order has not arrived within [10] working days of dispatch, contact us and we will investigate with the courier. If a parcel is confirmed lost by the relevant postge company, we will send a replacement or give you a full refund.

Damaged or incorrect items If your order arrives damaged, leaking or incorrect, email us within [48 hours] of delivery with your order number and a photo. See section 6 of our Terms of Service.

Returns Our returns and refunds policy is set out in section 5 of our Terms of Service. Questions For any delivery question, see our Contact Information page.